Uncompromised Security
Safety, Built In From the Start
We believe peer-to-peer car sharing should be stress-free — that's why Roamkin is built with rigorous reliability and verification protocols.
Strict Identity Verification
Every account requires official document upload (Passport or National ID, front and back) matched with a biometric selfie check.
Instant Damage Reporting
In-app reporting lets renters and hosts upload photos and file reports directly, keeping claims transparent — our team targets a 24-hour initial response on every claim.
3-Strike Host Cancellation Policy
Owners face a warning on the first cancellation, a final warning on the second, and automatic suspension on the third. Renters always receive a 100% refund.
Vehicle Inspection Standards
Every listing passes a 100-point inspection checklist and admin review before it can go live — what you see in the listing is what shows up for pickup.
Evidence-Based Dispute Handling
Check-in and check-out photos are timestamped on every trip, so a damage report is reviewed against what the vehicle actually looked like.
Insurance on Every Listing
Every host must supply a current insurance certificate for their vehicle, and our team checks the provider, policy number and expiry date against that document before the listing goes live. A vehicle whose cover has lapsed does not stay published.
What that policy covers is set by the host and their insurer, not by Roamkin, so confirm the terms with the host before your trip starts. You can message them from the vehicle page.
Know Exactly Where You Stand
Cancellation refunds scale with the notice given, and peak season carries a wider protection window for owners.
Standard Season
Applies outside peak travel periods| Notice Given | Refund |
|---|---|
| 60+ days before trip | 100% |
| 30–59 days before | 50% |
| Under 30 days | 0% |
Peak Season
December, Easter & August| Notice Given | Refund |
|---|---|
| 90+ days before trip | 100% |
| 60–89 days before | 50% |
| Under 60 days | 0% |